Restoring a backup of an email mailbox

In this tutorial, you will learn how to restore a backup from an e-mail mailbox.

Step 1

On our homepage at, click on My Login at the top right and select "Customer Area" to log in.

You will reach the login form by entering your customer number or e-mail address and your customer password and then clicking on the "Login" button.

Step 2

You are now in your customer area. In the left navigation click on the navigation point "Webhosting".

Step 3

In the following menu, click the "Backup" button.

Step 4

In the overview, select the day from which to restore the backup by clicking the Restore button on the right.

Step 5

Now select which data you want to restore. In this case, select "Mailboxes" from the pull-down menu.

Confirm the selection by clicking on the "Select" button.

Step 6

In the overview that now appears in the lower area, select the mailbox for which the backup is to be restored. To do this, click on the "Restore mailbox" button to the right of the desired e-mail mailbox.

Step 7

In the next screen, you can select how the data is to be made available.

Overwrite active status: The original mailbox is overwritten. Important e-mails should first be backed up locally.

Separate mailbox: A new mailbox is created with the recovered data. You will receive the access data by e-mail.

In the lower text field, you can also enter another e-mail address to which the confirmation for recovery should be sent. Confirm the selection by clicking on the "Next" button.

Once you have received the status e-mail confirming that the recovery has been completed without errors, the backup data will be available to you.

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