Restore backup of FTP data

In this tutorial, you will learn how to restore a backup of your FTP data.

Step 1

On our homepage at, click on My Login at the top right and select "Customer Area" to log in.

You will reach the login form by entering your customer number or e-mail address and your customer password and then clicking on the "Login" button.

Step 2

You are now in your customer area. In the left navigation click on the navigation point "Webhosting".

Step 3

In the following menu, click the "Backup" button.

Step 4

In the overview, select the day from which to restore the backup by clicking the "Restore" button on the right.

Step 5

Now select which data you want to restore. In this case, select "FTP data" from the pull-down menu.

Confirm the selection by clicking on the "Select" button.

Step 6

In the overview that now appears in the lower area, select the directory for which the backup is to be restored. To do this, click on the "Restore folder" button to the right of the desired directory.

Step 7

In the next screen, you can select how the data is to be made available.

Overwrite active status: The current FTP data will be replaced with the selected current status.

As archive: The data will be made available as on your webhosting package. You then have the option to save the data additionally on another medium.

Unpacked: The folder is provided 1:1. The individual files currently required can be selected and copied from the backup-restore area on your web hosting package, e.g. to the standard directory /htdocs - in this way, old versions can be restored.

In the lower text field you can enter another e-mail address to which the confirmation should be sent for recovery.

Confirm the selection by clicking on the "Next" button. 

After you have received the status e-mail that the recovery has been completed without errors, the backup data will be available on your web hosting package.

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