Fantastic Support

How do I cancel a direct debit order?

If you do not want an invoice to be debited at the specified time, you can cancel it once for the current invoice, cancel the direct debit procedure and pay the invoice by bank transfer.

The following instructions will show you how to do this.


Step 1

On our homepage at, click on My Login at the top right and select "Customer Area" to log in.

You will reach the login form by entering your customer number or e-mail address and your customer password and then clicking on the "Login" button.


Step 2

You are now in your customer area. In the left navigation click on the navigation point "Invoices".


Step 3

You will now see an overview of your invoices. Click here on the invoice for which you want to cancel the direct debit. Click on the "Cancel" button.

Step 4

The following screen appears:

Read the conditions for cancellation and check the box in front of the text. 
"I confirm that I have read and accept the terms and conditions".

Then click on the "Cancel" button.


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