If there is a mass sending of e-mails, the further sending of e-mails via the e-mail inbox is blocked in order to prevent the respective server from ending up on a spam list.

If it is a matter of sending e-mails that you have not triggered yourself, you should take the following measures.

• Check all devices on which the mailbox is set up for viruses and malware.
• Change the password of your mailbox (use a secure password).
• Do not use the same passwords for several accounts.
• Imagine that no passwords have been spied out from external e-mail accounts to which you may have setup data sent from e-mail accounts.
• In order to be able to send e-mails via the mailbox again, please contact our support afterwards.

The sending of e-mails is limited to a sufficient limit for regular company e-mail traffic.

If you frequently send large quantities of newsletters or the like to your customers, this should not take place on a web hosting package.

On a web hosting several customers share the same server. If in such a case a customer with a mass mailing makes sure that the server ends up on a blacklist, not only this but also all other customers on the server are affected.

For the dispatch of newsletters, providers should be used who have specialized in this service.

Newsletter services

• https://www.cleverreach.de/ - up to 250 recipients / 1,000 emails per month free of charge
• https://www.newsletter2go.com/ - 1,000 emails per month free of charge
• http://mailchimp.com/ - up to 2000 recipients / 12,000 emails per month free of charge
• http://campayn.com/ - up to 500 recipients / 20,000 emails per month free of charge