First and foremost, the question that needs to be clarified here is what the e-mails are or should be received via. Either software on a terminal device (e.g. Outlook on a PC or AppleMail on a mobile phone) or our WebMail is possible.
With a software there are usually 2 types of errors, which basically do not really refer to the actual receipt of the mails, but to the validation process, which takes place before receiving the e-mail:
In this case no connection to our mail server can be established. It is essential to check the address entered for incoming e-mails (the so-called IMAP or POP3 server) and to prevent firewalls or other protection programs from blocking the connection by terminating it at least temporarily.
Theoretically, for example, the wrong server may still be entered. However, it is much more likely that the wrong login or password will be used. In this case, you should definitely test the password by logging into the webmail:
https://www.checkdomain.net/en/webmail/
Please also compare in the customer area at https://www.checkdomain.net/en/login/emails/ whether the login is correct, no dialing tone has slipped in somewhere and whether the login of another mail address is not used accidentally.
Instructions on how to set up various software to compare the settings can be found under the following link:
If you do not receive any e-mails and the sender receives an error message, i.e. a so-called mailer daemon, please send it to us together with your customer data to support@checkdomain.de. for verification. We will then have to check this more closely and inform you as soon as possible.
In webmail there should only be other problems in a few exceptional cases. Please describe them to us as exactly as possible with screenshots:
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