We are very anxious to solve and answer all your questions and problems to your complete satisfaction.
Should you still have complaints or criticism regarding a certain process or generally in the support or be dissatisfied with something, please contact us.
If you are dissatisfied with something, please let us know. We will examine the respective case in detail and try it out,
if possible, to find an alternative solution for you.
Your complaints will be dealt with as quickly as possible. As a rule you will receive within 24 hours a
Feedback from us.
You can send your complaint or criticism to the following e-mail address:
Please note that in exceptional cases a longer and more extensive search may be necessary,
which may not be resolved within 24 hours.
If you do not receive a response to the complaint within 5 working days at the latest
you have the opportunity to escalate the complaint.
To do this, please let us know the entire process to our escalation team on an appropriate
letter to which also all necessary, if necessary technical information for this purpose is sent.
must contain the letter.
The letter must be included in the subject line "for the attention of the Escalation Team" and sent to us as follows:
via Post. checkdomain GmbH
checkdomain GmbH
Große Burgstrasse 27/29
23558 Lübeck, Germany
via fax:
+49 451 70 99 727
via e-mail.
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